Chat management
Chat is the fastest way to teach the receptionist about your business. Everything you write, she remembers and uses on calls — no complicated settings.
What can you do in chat?
🧠 Remembering information
Write services, prices, opening hours — and she knows it on every call.
🔗 Website
Send a link — the receptionist opens it, reads it and remembers it herself.
⏰ Temporary notes
"We're closed today", "sale until Friday" — they expire by themselves when the time passes.
📦 Orders and appointments
Set how you want to receive orders and book appointments.
How does remembering work?
The receptionist understands natural language — no special commands or syntax needed. You write as if you're messaging a colleague. She recognises the intent and remembers:
- Company information — description, opening hours, contacts, address
- Products and services — name, price, description, details
- Rules — how to receive orders, how to book appointments
- Temporary notes — with a validity date
Edit everything in the Company tab
Everything the receptionist remembers is saved to your company database and shown in the Company tab of the app. You don't have to re-teach her through chat to fix a mistake — you can review, edit, correct or delete anything she learned, directly from the Company tab:
- Company information — change the description, opening hours, phone, email or address
- Products and services — correct a price, edit a description, delete an item you no longer sell
- Temporary notes — extend, shorten or remove a note before it expires
Temporary notes — in detail
For notes that apply only for a while, clearly state the period. Examples:
The receptionist remembers from when until when the note applies and uses it only during that period. After it expires, it's automatically forgotten.
Examples of good chat messages
| You write | What the receptionist remembers |
|---|---|
| "Our company sells security cameras" | Company description |
| "We work Mon-Fri 8-16, Sat 9-13" | Opening hours |
| "Camera installation costs £50" | Service price |
| "We're closed today" | Temporary note (1 day) |
| "Sale until 30 June: camera + installation package £99" | Discount with deadline |
Frequently asked questions
What if I write something wrong?
Write "delete that" or "forget it" and repeat correctly. The receptionist understands corrections.
Can customers see my chat messages?
No. Chat is your private management channel. Customers only talk by phone.
Can I send an image in chat?
For now information is entered as text or a website link. Support for price-list photos is planned.