Chat management

Chat is the fastest way to teach the receptionist about your business. Everything you write, she remembers and uses on calls — no complicated settings.

What we have that most competitors don't

• 💬 A live AI chat on our own website — visitors can talk to the assistant before buying. Most competitors have no way to try or ask before signing up.
• 🌐 Website learning — send a link and the assistant reads it, learns your products, prices and opening hours, and organises them into categories automatically.
• ✏️ Full control after learning — everything learned (from chat or your website) is stored in the Company tab, where you can review, correct, re-order or delete each item yourself.
• 📦 Orders and appointments over the phone — she takes orders and books appointments in a normal conversation and saves them instantly.
• 🔄 Smart call transfer — when a caller asks for you, she transfers the call to your phone with full context.
• 🔢 Multiple numbers — each number can have its own receptionist and company profile, all in one app.

What can you do in chat?

How does remembering work?

The receptionist understands natural language — no special commands or syntax needed. You write as if you're messaging a colleague. She recognises the intent and remembers:

• Company information — description, opening hours, contacts, address
• Products and services — name, price, description, details
• Rules — how to receive orders, how to book appointments
• Temporary notes — with a validity date

Live chat on our website

Recello is one of the few services that lets visitors talk to the assistant on the website before they even sign up. In the bottom-right corner of every page there is a chat bubble — open it and ask anything: plans, prices, setup, the guarantee, or how the service works. The assistant (Iris) answers instantly, 24/7.

• It works on every page of recello.co.uk — home, pricing, FAQ, docs, guides.
• No sign-up needed — visitors just type a question.
• It answers from the same knowledge base as your receptionist: accurate, short and helpful.

Website learning — in detail

Send a link to any page of your website and the receptionist does the work for you:

1. She reads the page and extracts what matters — services, products, prices, descriptions, opening hours, contact details.
2. She organises it — products are grouped into categories (e.g. by type), each with its name, price and description, so nothing is a flat mess of text.
3. She remembers it and answers calls with that knowledge immediately.

Everything learned from your website lands in the Company tab, where you stay in full control — you can review, correct, re-order, hide or delete any product or price. You never depend on her reading perfectly: whatever needs fixing, you fix in a tap.

Edit everything in the Company tab

Everything the receptionist remembers is saved to your company database and shown in the Company tab of the app. You don't have to re-teach her through chat to fix a mistake — you can review, edit, correct or delete anything she learned, directly from the Company tab:

• Company information — change the description, opening hours, phone, email or address
• Products and services — correct a price, edit a description, delete an item you no longer sell
• Temporary notes — extend, shorten or remove a note before it expires

Temporary notes — in detail

For notes that apply only for a while, clearly state the period. Examples:

The receptionist remembers from when until when the note applies and uses it only during that period. After it expires, it's automatically forgotten.

Examples of good chat messages

Frequently asked questions

Next steps