Quick start
From zero to your first call in less than a day. Here's exactly what you need to do, step by step.
Step 1 — Verify your identity
Before anything else, every customer must complete identity verification: photograph both sides of your ID card and a proof of residence (utility bill or bank statement, no older than 3 months) right on our website — it takes about 3 minutes. There is no anonymous sign-up and no trial without verification: without it you cannot pay or activate a plan. This protects our 14-day satisfaction guarantee and every customer. Full details in the identity verification guide.
Step 2 — Complete your company profile
In the Company tab add the basic details:
- Company name and a short description (what you do)
- Opening hours
- Contact phone, email and address
- Services and products with prices (if you have them)
You can add everything later too — the receptionist can start working with the basic details. Everything you later teach her through chat lands in this same tab, where you can review, correct or delete it at any time.
Step 3 — Send your website link
In chat write e.g.:
Recello will open the page, read it and remember the services, prices and company information. See the chat guide for details.
Step 4 — Connect your business number
The number is the heart of the system — customers call it. See how to get a DID number: you can get a new number or connect an existing one you already use.
Step 5 — Make your first test call
Call your number and talk to the receptionist:
- Ask her about opening hours and prices
- Tell her: "I'd like to order a camera" — and check Company tab → Orders
- Say: "book an appointment for tomorrow at 10am" — and check Company tab → Appointments