Identity verification
We take our 14-day satisfaction guarantee seriously, so every customer must verify their identity before paying. The whole process takes about 3 minutes and is done directly on our website.
⚠️ Important: There is no anonymous sign-up and no free trial without verification. Without a valid ID and proof of residence you cannot pay or activate a plan.
Required documents
You need to photograph (with your phone camera — the website opens it automatically) or upload:
- Identity card — front side (national ID card or passport photo page)
- Identity card — back side (with the issuing authority and number)
- Proof of residence — a utility bill (electricity, gas or water) or a bank statement, no older than 3 months, showing your name and residential address
✅ What's accepted as proof of residence: electricity/gas/water bill, council tax bill, or a recent bank statement — any of these with your name and address is fine.
How it works
- Go to the identity verification page
- Fill in your details (full name as on your ID, email, phone, address, company)
- Choose your plan (Start £19/mo or Business £39/mo)
- Photograph both sides of your ID and your proof of residence — on a phone the camera opens automatically
- Confirm the consent checkbox and submit
What happens after you submit?
- We review your documents within 1 working day
- Once approved, we email you from lumionoai@gmail.com with payment details and activation steps
- If anything is unclear, we contact you on the phone number you provided
- Your 14-day satisfaction guarantee (your first 20 answered calls) starts from activation
Privacy
Your documents are used only for identity verification, stored confidentially and never shared with third parties — in line with UK GDPR. If you prefer, you can also send the documents by email or by post; just contact us first.
📎 Tip: Photos should be sharp, well-lit and show the whole document. Total size of all three files must stay under 10 MB.