How to get a phone number
Every Recello plan includes a UK business number — we provision it for you via our partner DIDWW and set everything up. Prefer a number you already have? You can forward it instead — we'll help you, step by step.
Option 1 — Get a new number (included)
Nothing to buy and nothing to set up — we do it for you:
- Tell us you want a UK number during your order (it's included with every plan).
- We provision it via our partner DIDWW and register it for your business.
- We connect it to your receptionist and test everything.
- From that moment the receptionist answers your number — usually within 1–3 working days.
Option 2 — I already have a business number (forward it)
If you already have a phone number (landline, mobile or VoIP/DID), you can connect it to Recello — we help you route it to the receptionist (usually simple forwarding, 1–3 working days depending on your provider). Until then you can use the included number while we test.
- Tell us the number and who your current provider is.
- We guide you through the simplest way to route it to the receptionist (usually a quick forwarding setting, or connecting your existing SIP trunk).
- You confirm the change with your provider (or we do it together).
- From that moment the receptionist answers your number.
- The receptionist answers and handles the conversation 24/7
- If the customer asks for you, the call is transferred to the number you set in your company profile (owner contact phone)
- You see every call in the app with the conversation transcript
What happens with calls?
Once your number is connected to Recello:
Frequently asked questions about numbers
Is the number really included?
Every plan includes a UK business number — provisioned via our partner DIDWW and covered by your plan price. Recello is not a telecom operator; the number is provided through our partner as part of the Service. You can also forward your own existing number instead.
Must the number be from DIDWW?
No. DIDWW is the provider we most often recommend because it's simple and works well, but you can use any licensed provider whose numbers support call routing (for example Twilio, Telnyx, or your existing telephone provider). We'll help you connect whichever one you choose.
Can I keep my number if I cancel?
A number you brought yourself stays yours, always. The included number (provisioned via our partner DIDWW) is tied to your active plan and is released when the account is cancelled.
Can I have more than one number?
Yes. You can connect several numbers to the same receptionist, or a different receptionist for each line. Multiple numbers are supported in the Business and Enterprise plans.
Is the number geographically limited?
No — customers can call you from anywhere in the country, and you choose the area code you want (for example London 020, national 03, or mobile 07).