Orders and appointments
Recello can take orders and book appointments completely automatically, during an ordinary phone conversation. You just review the list and confirm.
How does a customer order?
- The customer calls and says e.g. "I'd like to order a camera" or "I want to order an installation".
- The receptionist asks a few short questions: which product, quantity, name and contact.
- She repeats the order to the customer for confirmation.
- She immediately saves the order to the database — without you doing anything.
✅ Result: The order appears in the Company → Orders tab in the app, with all customer details and call time.
How does a customer book an appointment?
- The customer says e.g. "I'd like a service appointment on Friday".
- The receptionist checks your opening hours and suggests available slots.
- The customer confirms the day and time, and the receptionist saves the appointment.
⚠️ Note: The receptionist suggests slots based on your opening hours from the profile. For more precise availability control, get in touch and we'll adjust the rules.
Managing in the app
In the Company tab there are two cards:
- 📦 Orders — a list with statuses: New / Confirmed / Completed / Cancelled. Tap an order to change its status.
- 📅 Appointments — a list of booked appointments, also with statuses.
You can also add an order/appointment manually — e.g. when a customer orders by message instead of by phone.
Setting rules in chat
Want different rules? Write them in chat and the receptionist will follow them on calls:
We confirm orders by phone within an hour.
Appointments last 30 minutes.
For orders over £100 we ask for a deposit.
Order statuses
| Status | Meaning |
|---|---|
| New | Order received, awaiting processing |
| Confirmed | You called the customer and confirmed |
| Completed | Order delivered / appointment held |
| Cancelled | The customer cancelled or you cancelled |
Frequently asked questions
What if the customer doesn't know exactly what they want?
The receptionist asks a couple of simple questions. If even then she's not sure, she suggests leaving a message or calling back later.
Do I get notified when an order arrives?
Orders appear in the app immediately. (Notifications for new orders are planned.)
Can customers cancel an appointment over the phone?
Yes — the receptionist recognises a cancellation and updates the appointment, and you see the change in the app.