Mobile app
Everything you need is in your pocket. The app lets you talk to the receptionist, manage your business and track calls, orders and appointments.
Tab overview
💬 Chat
Talk to the receptionist: teach her about your business, send links, rules and temporary notes. Everything you write she uses on calls.
🏢 Company
Company profile: description, opening hours, contacts, services and prices. Here you'll also find Orders, Appointments and Temporary notes.
📞 Calls
Call history with conversation transcripts. See what the customer asked and how the receptionist answered.
⚙️ Settings
Your account, the companies you belong to, language and other settings.
The Company tab — in detail
The Company tab is your command centre:
- Company information — description, opening hours, phone, email, address, website
- Services and products — a list with prices and descriptions, by category
- Temporary notes — notes valid until a date (e.g. "we're closed today")
- Orders — a list with statuses, manual adding, changing statuses
- Appointments — booked appointments with statuses
Everything the receptionist learned through chat or from your website is saved here — and you can edit or delete any of it at any time. A wrong price taught in chat? Correct it directly on the product. A temporary note that no longer applies? Remove it. Changes apply to calls immediately, without re-teaching her in chat.
Your plan — always visible
At the top of the Company tab you see a Plan card. It shows, in real time:
- Your plan (Start, Business or Enterprise)
- Billing status — active and the date your next monthly period starts
- A summary card with your receptionist's activity for the month
Notifications — free push alerts on your phone
Recello sends free push notifications straight to your phone, no extra cost, for every customer on every plan. You will be notified:
- ✅ Call finished — with a short summary of what the customer wanted
- 🛒 New order — product and customer, the moment it is placed over the phone
- 📅 New appointment — service and time, the moment it is booked
- 💳 Billing updates — payment received, plan renewed or changed
Notifications appear even when the app is closed. Tap one and the app opens straight on the Calls tab. You can allow or deny notifications from your phone settings at any time.
How to add a product or service?
Three ways:
- In the Company tab — add the name, price and description manually.
- Through chat — write e.g. "add a service: camera installation, £50" and the receptionist will enter it.
- With your website — send the link and she extracts products and prices herself.
Sign-in and users
The app can be used by the business owner and employees you give access to. Employees can use chat and manage orders and appointments, while the owner also manages the company profile and users.
Frequently asked questions
How do I sign in?
You receive an invitation from the business owner or register with your business email. If you have issues, contact us.
Where do I see what the receptionist remembered?
Everything she remembered is shown in the Company tab — services, prices, information and temporary notes.
Do I need a special device?
No — the app works on any smartphone (Android and iPhone). And you don't even need to install it: the web app at recello.co.uk/app has all the same features and works in any browser on any device.