Recello is a smart phone receptionist powered by artificial intelligence. It answers your business number 24/7, talks to customers with a natural voice, answers questions based on your company data, takes orders, books appointments and transfers calls when needed.
Setup takes less than one day. You send your company details or a website link, and we connect the number and configure everything. You're ready for your first call the same day.
Not necessarily. Every plan includes a business number. If you already have a number you want to use, we can connect it to Recello — see the DID number guide for details.
The easiest way is through the chat in the mobile app: you write services, prices, opening hours or special notes, and she remembers everything and uses it on calls. You can also send a website link for her to read herself. See the chat guide.
Yes. When a customer says they want to order a product or book an appointment, the receptionist collects all the details, confirms with the caller and immediately saves the order/appointment to the database. You see everything in the Company tab in the app. Details in the orders and appointments guide.
Yes. When a customer explicitly asks for the owner or it's an urgent matter, the receptionist recognises the situation and smoothly transfers the call to your phone — with the full conversation context.
The receptionist answers exclusively based on the data you gave her. If information doesn't exist, she honestly says so and offers to have you contact them — she never invents prices or information. If she doesn't understand a question, she politely asks to repeat it.
Just open the chat and type it — e.g. "we're closed today until 2pm" or "the camera is now on sale". She remembers it immediately. For time-limited notes you can specify how long they apply.
She speaks English (UK) and understands natural speech — no special commands needed.
Your company data and conversation transcripts are private and protected. They are used exclusively for your receptionist and never shared with third parties.
Plans start from £19 per month — everything included. Every plan is covered by our 14-day satisfaction guarantee (first 20 answered calls). Before you can pay, we ask you to verify your identity — it takes about 3 minutes. See pricing.
Yes. No contract commitment and no penalties — cancel whenever you want.
Within 14 days of activation, or within your first 20 answered calls (whichever comes first), if you're not satisfied we refund your plan fee — minus any call minutes already used at the standard £0.70/min credit rate. So you only ever pay for the calls you actually made, and nobody can use the service for free. It's that simple — no forms, no tricks. The guarantee applies to verified customers only.
We take the guarantee seriously, so we verify everyone — this stops people abusing it and keeps the service safe for real customers. You photograph both sides of your ID and a proof of address (bill or bank statement) right on our site — no anonymous sign-ups. Your documents are used only for verification, stored confidentially and never shared. Start at the identity verification page.